Every product from Highsat is rigorously tested and verified before being made available to customers. But, for when faults do occur, we offer an industry-leading 18-monthwarranty on all non-consumable systems and components.

As soon as new stock arrives at our warehouse it enters our multi-point inspection and testing process. Here, all functions of the server and/or components are checked not only to see that they’re working but how well they’re working.

Any system or component falling below a strict minimum performance rating (all set relevant to the component in question e.g. write speed for HDDs) is refurbished or replaced to ensure the items we supply are of the best possible quality.

However, just like with brand new technology, unforeseen errors and faults can occur from time to time, and getting systems back up and running as quickly as possible is paramount to the Highsat service.

That’s why Highsat offers an industry-leading 18 Month Warranty on everything from full server systems down to individual components.
Exclusions

In fact, the only products not covered by our standard 18 Month Warranty are consumable items; those components which have a limited life defined by how they function. Products we determine as consumable are:

• Hard Drives
• SSDs
• Batteries

However, these will still be covered by a manufacturer’s or Highsat warranty. Each item page should feature details of the included warranty, however if you’re ever unsure, speak to our LiveChat team or give us a call on 44-23 81842194.

Warranty coverage

Highsat warranties cover the faults and defects that arise as a result of normal use of the product in line with manufacturer guidelines, such as mechanical failure occurring during standard use.

Highsat warranties do not cover faults that arise as a result of:

* Improper maintenance or modification 

* Software, media parts or supplies not supplied by Highsat

* Operation outside the product’s specifications

* Unauthorised modification or misuse